Below are some of the frequently asked questions about Spyglaz. Don’t see your question listed? Contact us and we’ll do our best to help you out.
What does Spyglaz do?
Spyglaz is a customer retention platform that uses proprietary algorithms to analyze your customer data and deliver insights into which customers you are in danger of losing.
In what format will my churn predictions be delivered?
You can download your list to an Excel file. The recommendations can then be easily uploaded to your CRM system.
Is my data secured?
Yes, your data is secure and will never be shared with anyone. Spyglaz also secures the connection between your browser and the web server, using 265-bit AES encryption. It’s the same encryption type as used by a vast majority of internet banks.
Does Spyglaz have a free trial account?
Yes. Start your free trial today.
Does Spyglaz offer other product features?
Yes. Spyglaz can also help you increase revenue from your current customers by identifying upsell and cross-sell opportunities. Spyglaz analyzes patterns in your sales data to identify which customers are most likely to result in a sale—including which product or service they are most likely to purchase. Contact us to learn more.
Which credits cards do you accept?
Spyglaz accepts all major credit cards, including Visa, MasterCard, Discover and American Express.
Who processes my credit card information?
Our payment processing is managed by Braintree, a global PayPal company that processes more than $10 billion annually for thousands of online and mobile companies. Spyglaz serves as a gateway for this process and does not store your credit information.
Is Spyglaz available outside of the US?
Spyglaz is available globally. You can subscribe to our service from any country/location.